A leading national tutoring franchise with hundreds of locations across the United States, our client offers in-center and online educational services. Founded in 1977, they are the oldest supplemental educational services provider for primary and secondary students in the United States. With a decades-long commitment to student success, they specialize in personalized tutoring programs and test preparation services that help students build academic skills, improve grades, and increase confidence.

As the tutoring franchise expanded, they faced significant challenges affecting their enrollment numbers:

• Complex, paper-based enrollment process deterring prospective parents

• Lack of visibility into curriculum offerings and school differentiation

• Difficulty showcasing school facilities and programs to prospective families

• Inefficient management of enrollment inquiries across multiple locations

• Inconsistent branding and messaging between franchise locations

• Limited data collection on prospect interests and decision-making factors

• High administrative burden managing enrollment paperwork and follow-ups

The franchise needed a sophisticated e-commerce solution that would streamline operations and create an engaging digital experience to attract prospective families and boost enrollment across all locations.

We developed a comprehensive, enrollment-focused e-commerce platform tailored specifically for its growth objectives:

Technical Implementation

• Created a centralized enrollment platform with location-specific virtual tours and information

• Implemented a sophisticated CRM system to track prospective family journeys

• Developed a secure application and deposit payment system with flexible payment options

• Built custom analytics tools to identify enrollment trends and conversion opportunities

• Integrated with their student information system for seamless data transfer

User Experience

• Designed intuitive interfaces showcasing each school's unique value proposition

• Created personalized digital experiences based on prospect interests and student age

• Implemented virtual tour scheduling and application progress tracking

• Developed mobile-responsive design for on-the-go research and application completion

Business Operations

• Provided dashboard visibility of enrollment pipeline across all franchise locations

• Implemented automated follow-up sequences for inquiry nurturing

• Created a centralized content management system for curriculum showcases and testimonials

• Developed role-based access for admissions teams across the franchise network

Quantitative Impact

• 32% increase in overall enrollment across the franchise network within 12 months

• 65% improvement in inquiry-to-enrollment conversion rates

• 47% reduction in administrative time spent on enrollment processing

• 3x increase in virtual tour bookings compared to previous inquiry methods

• 89% of new enrollments began their journey through the digital platform

• 28% higher average deposit amount collected through convenient payment options

Qualitative Improvements

• Consistent, premium brand experience across all franchise locations

• Improved ability to showcase unique educational approaches and outcomes

• Enhanced data collection provides valuable insights into family decision factors

• More efficient resource allocation for marketing based on conversion analytics

• Significant competitive advantage over other private schools with traditional enrollment processes

Our team worked closely with leadership throughout the six-month implementation process:

1. Discovery & Planning (Weeks 1-4)

   • Conducted stakeholder interviews with admissions staff across franchise locations

   • Analyzed enrollment patterns, bottlenecks, and lost opportunity data

   • Identified key differentiators and value propositions for each location

2. Design & Development (Weeks 5-16)

   • Created prototype designs for prospect-facing and admissions team interfaces

   • Developed comprehensive virtual tour capabilities and content strategy

   • Built custom integrations with existing student information systems

3. Testing & Refinement (Weeks 17-20)

   • Conducted rigorous testing with admissions teams and prospective parent focus groups

   • Implemented feedback to optimize the enrollment journey

   • Performed security, usability, and conversion optimization testing

4. Rollout & Training (Weeks 21-24)

   • Phased implementation across locations with continuous improvement

   • Conducted comprehensive training for admissions and marketing teams

   • Provided analytics training to maximize data-driven enrollment strategies